Job Description

Pay Rate: $20.00-$21.42/hour

Duration: 6+ months

Hours: Business hours, 8:30a-5p, Tues and Wed off

Job Responsibilities:

• Provide 24x7x365 Technical Support via telephone and email to troubleshoot and escalate Wi-Fi/Internet and Telecom issues for Guests and Cast in a fast-paced Help Desk environment.
• Perform technical troubleshooting using multiple applications such as Airwave, CMS, ServiceNow, and MS Office to support key business systems.
• Monitor and support all Telecom technologies and the health of the networks.
• Process mobility repair requests (cellular & radio) and new orders.
• Manage Work Being Performed and Gate access requests for vendors.
• Generate operational reports regarding call metrics, telephony, and Wi-Fi performance.

Basic Qualifications:

• Strong technical acumen.
• General understanding of Wi-Fi networks , DOCSIS , and GPON fiber .
• Strong analytical , problem-solving , and communication skills .
• Ability to create and analyze operational reports .
• Outstanding customer service skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Flexibility to work various schedules, including weekends, nights, and holidays.
• Ability to work effectively both in team environments and independently.

Preferred Qualifications:

• Experience with ServiceNow .
• Familiarity with Aruba Airwave and Calix Management System .
• Experience in a call center/customer service setting.

Education:

• Required : Associate's degree or equivalent work experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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