Job Description
Key Responsibilities:
- Answer and manage high volumes of patient calls and electronic inquiries
- Schedule and confirm appointments
- Verify insurance and register patients
- Communicate with healthcare personnel via various platforms
- Maintain professionalism and service quality in every patient interaction
Requirements:
- Bilingual profiency: Spanish & English(preferred)
- Experience with EMRs, EHRs (Cerner preferred)
- High school diploma or equivalent
- 2+ years in a healthcare/customer service call center environment
- Strong communication, multitasking, and organizational skills
Preferred:
- Certifications in healthcare-related fields
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