Job Description

Trustees of St. Patrick’s Cathedral
Archdiocese of New York

Manager of Cemetery Services and Administration
July 2024

Purpose:

Assist the Executive Director in managing cemetery service and administrative operations of Resurrection Cemetery. Maintain close and frequent contact with the cemetery field superintendent and the directors of financial operations, sales, cemetery field operations and infrastructure, and human resources manager. Reports to Executive Director.

Location: 361 Sharrott Avenue, Staten Island, NY 10309

Responsibilities:

• Oversee cemetery services and administrative operations as applied to planning, organizing, and supervision of:
  • Customer sales and service
  • Burial space selections (Graves, crypts, niches) and Deed preparation
  • Interment order processing
  • Service incoming funerals
  • Customer payment processing (cash, checks, and credit card receipts)
  • Payment request vouchers for service providers
  • Customer maintenance requests
  • Monument applications and approval process
  • Preparation of affidavits
  • Genealogies
  • Payroll administration
  • HMIS Cemetery Software updates
• Ensure that deceased patrons are given a dignified Christian Burial and respond with respect and compassion to the bereaved families, friends, and visitors
• Manage and supervise the office personnel on a daily basis and ensure weekday and weekend schedules are assigned.
• Coordinate scheduling internments, transfers, and other projects.
• Investigate, appraise, sand resolve customer service issues
• Establish and maintain relationships with funeral industry influencers and key strategic partners such as pastors, deacons, funeral directors, monument dealers, industry associates and other service providers.
• Model and encourage excellence in work performance by:
  • Collaborating with upper management in new ways of managing; and
  • Facilitating continuing education and training at all levels; and
  • Evaluating work performance and initiating improvement strategies.
  • Ensure that all policies, practices and procedures are carried out in a manner consistent with the mission and values of the Trustees of St. Patrick’s and the Archdiocese of New York.

Education, Experience, and Personal Characteristics:

• College degree in Business Administration, or five years in an office environment
• Proficient in Microsoft Office
• Excellent communication skills; respectful of others; friendly
• Problem solver
• Team oriented
• Able to take initiative
• Flexible in work situations.

Compensation range for this position is: $70,000.00 – $80,000.00 annually.

This position is considered exempt and not eligible for overtime.

Interested candidates should send a cover letter and resume to:
Jennifer.Baldwin@archny.org

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