Job Description

Grand Rapids, MI

Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.

As a Quality Coordinator , you are responsible for the documentation and communication of all material related issues. You will work closely with our customers and suppliers resolving any defective material issues or service disruptions. You will focus on process improvements, root cause analysis, and corrective actions.

Duties and Responsibilities:

• Manage and communicative swiftly all correspondence coming to the qualitysupport@millsteel.com inbox
• Provide solutions and disposition for material related issues at our customers
• Identify, document, and report non-conformance issues
• Assist in root cause analysis and corrective action implementation
• Analyze reporting generated by team members to identify trends and report to leadership
• Support continuous improvement initiatives by participating in team meetings and contributing ideas for process enhancements
• Assist Quality Manager in providing business system and process flow training
• Basic understanding of industry standards, ISO 9001, and IATF accreditation
• Onsite customer visits to identify material defects and compile complete documentation
• Collaborate with all fulfillment teams to ensure customer supply chains are not disrupted and we maintain a high level of customer service
• Disposition material on hold and communicate with suppliers of any issues
• Complete root cause analysis training and be able to complete a corrective action with minimal supervision

Qualifications:

• Bachelor’s degree in supply chain management, engineering or other relevant major preferred
• 1-3 years of experience in quality, customer support or related experience
• Should do well with time management as the job is very deadline oriented
• Excellent communication and interpersonal skills
• Analytical mindset with problem-solving abilities
• Self-motivated with the ability to work independently, as well as part of a team
• Strong attention to detail and organizational skills
• Proactive and eager to learn
• Commitment to maintaining high quality standards
• Proficient with Microsoft Office Suite (Outlook, Word and Excel)

Organizational Relationship:

This individual reports to the Quality Manager and works closely with a variety of departments throughout the company.

What we offer:

• Team oriented environment
• Pet friendly environment
• Onsite free chiropractic adjustments
• Hands on business experience
• Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)
• Awarded “National Best & Brightest Elite Winner”
• 2010 – Elite Winner in Recognition & Retention
• 2016 – Elite Winner in Community Initiatives
• 2017 – Elite Winner in Recruitment, Selection & New Employee Orientation
• 2020 – Elite Winner in Communication & Shared Vision

This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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