Job Description

WHO WE ARE :

The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The FoundRae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.

POSITION SCOPE:

This role will support the Manager of Quality Control on brand initiatives related to product integrity and repair services. Evaluating client-owned jewelry sent for repair, documenting inspection results, and effectively communicating technical issues to our jeweler technicians and client care team. This role will also participate in routine inspections of our incoming production inventory received from our manufacturing base.

RESPONSIBILITIES:

• Operate as the initial point of contact for the client care team as well as other operational teams in relation to repair/quality inquiries and identifying solutions.
• Inventory management responsibilities include owning transfer orders from various locations, auditing physical inventory as needed, and ensuring timely delivery of product as needed
• Communicate project timelines and support needs of the cross functional team
• Receive client repairs into inventory. Inspect, document, and communicate findings and corrective action to relevant cross functional teammates.
• Inspect 18K fine jewelry received from manufacturing partners for both functionality and aesthetics; including stone setting, casting, polishing and soldering quality.
• Maintain detailed records of inspection results and quality control processes. Input and manage quality control data in internal systems.
• Collaborate with manufacturing partners, production and client care teams to address quality concerns and implement corrective actions.
• Audit retail inventory for operational wear and tear as needed. Facilitate repairs of damaged inventory.
• Manage engraving and plating services including processing orders and issuing PO
• Additional reporting as needed

QUALIFICATIONS:

• Minimum 2 years of quality control experience in the fine jewelry industry.
• Strong understanding of jewelry materials, manufacturing, and repair processes.
• Proven ability to work within a minimal supervision, fast-paced environment
• Strong communication (English written and verbal) & interpersonal skills
• Exceptionally well organized, efficient and analytical
• Previous experience in Netsuite and Shopify a big plus
• Proven ability to work to stringent deadlines
• Strong problem-solving skills
• Microsoft Office skills required with proficiency in Excel, previous experience with NetSuite or Monday.com a plus

Our Company’s values:

• We value people : we want each other to be the best versions of who we can be.
• We value our relationships with our employees, suppliers and community.
• We value diversity and promote inclusivity with our words, actions and images.
• We value professional development and personal growth .
• We value community service and philanthropy.
• We value and foster creativity and self-expression.
• We value work/life balance .
• We value accountability for ourselves and the collective and show integrity through all our interactions.
• We value storytelling and reading.

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