Job Description
We are looking for a Community Manager who can quickly and effectively engage with online audiences. You should know when to respond, listen, and empathize to create a strong sense of community.
Top Skills Needed:
- Excellent social media writing—able to craft engaging and sensitive messages.
- Experience in PR or crisis communication, focusing on brand reputation.
- Ability to create clear processes and communication plans independently.
- Team player—able to work with internal teams and external agencies.
- Strategic thinker—understands social media trends and audience engagement.
Key Responsibilities:
- Build and document processes to improve community engagement.
- Collaborate with the Social Media Manager to set guidelines for consistent responses.
- Plan and lead crisis communications on social platforms.
- Act as a link between internal teams and external agencies.
- Monitor social trends, audience sentiment, and metrics to improve engagement.
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