Job Description
Service Manager / Affordable Housing / Charlotte, NC
Why Join LSA Management?
At LSA Management , we're more than property managers-we're community builders . As the property management arm of Laurel Street , we specialize in affordable housing , mixed-income communities , and workforce housing across the Southeast. With 4 ,000 units under management and an ambitious goal to reach 10,000 by 2030 , we're growing fast-and we want passionate professionals to grow with us.
What Makes LSA a Great Place to Work
- Mission-driven & innovative property management company with big growth ahead
- Collaborative leadership and a culture that values your voice
- Real impact in the communities we serve
- Dynamic work environment -perfect for problem-solvers and go-getters
About the Role: Service Manager
Looking for service manager jobs or a career in property maintenance leadership ? As a Service Manager , you'll lead the maintenance team and ensure our communities meet the highest standards of safety, functionality, and appearance . This role is perfect for a hands-on leader who thrives in a fast-paced environment and takes pride in delivering exceptional service.
Key Responsibilities
Maintenance Leadership
- Oversee all maintenance operations, ensuring timely and accurate completion of service requests
- Manage the make-ready process for vacant units, including inspections, scheduling vendors, and quality checks
- Maintain inventory control and ensure proper use of tools, equipment, and supplies
Preventive Maintenance & Safety
- Implement and monitor preventive maintenance programs
- Ensure compliance with OSHA standards , company safety policies, and risk management procedures
- Conduct routine property inspections to identify and resolve safety concerns
Team & Vendor Management
- Lead and mentor maintenance technicians, fostering a collaborative team environment
- Inspect work performed by contractors and vendors to ensure quality and adherence to specifications
- Support cost-control initiatives by repairing rather than replacing when possible
Grounds & Common Areas
- Maintain cleanliness and curb appeal of grounds, amenities, and common areas
- Perform general upkeep tasks such as pressure washing, painting, and trash removal
What We're Looking For
- Experience in property maintenance leadership or similar role
- Strong technical skills in HVAC, plumbing, electrical, and appliance repair
- EPA certifications (Type I & II or Universal) & CPO required
- Valid driver's license and reliable transportation
- Ability to work flexible hours, including evenings, weekends, and on-call rotations
- Physical ability to lift up to 50 lbs with assistance and work in all weather conditions
Benefits
- Competitive pay based on experience
- 401(k) with company match
- Health, dental, and vision insurance
- Flexible spending accounts
- Life insurance & paid parental leave
- Paid time off and holidays
- Employee assistance and discount programs
Schedule: Full-time; flexible hours with on-call responsibilities
About LSA Management
LSA Management is redefining property management careers . As the division of Laurel Street , we focus on creating vibrant, inclusive communities through affordable and mixed-income housing. We're on track to triple our portfolio by 2030-and we want you to be part of that journey.
Ready to make a difference?
Apply today and join a team that's transforming communities and lives .
Job Tags
Full time, For contractors, Flexible hours, Afternoon shift,