Job Description

COMPANY DESCRIPTION

Packair Airfreight Inc. is a comprehensive International Freight Forwarder Company based out of Gardena. We are a fully licensed ATA Carnet service provider, a TSA certified cargo screening facility (CCSF), a licensed Non-Vessel Operating Common Carrier (NVOCC), U.S. Customs House Brokerage, and international transportation and freight logistics certifications. With over 45 years of experience in the international transportation, logistics, and shipping industries, Packair has successfully transported everything from high value, rare, and oddly shaped cargo to all corners of the world. Our clients have included everyone from e-commerce sellers to major Hollywood film studios (including shipping for over 7000 Hollywood Films, Television Series, and Commercial Productions), and even aerospace/military organizations. We place great value on people, customers, and our service partners. We offer a fast paced but friendly work environment that allows you to grow and realize your full potential. If you believe that you have what it takes to grow with us, we like to talk with you. We are always looking for confident high-caliber individuals with passion, flexibility and pride of ownership.

ROLE DESCRIPTION

This is a full-time on-site Licensed Customs Broker role located in Gardena, CA. The Licensed Customs Broker will be responsible for managing customs brokerage activities, providing excellent customer service, handling export and import processes, and engaging in international trade operations.

RESPONSIBILITIES

• Provides customers tariff classification, valuation, marking, general customs and other government agency
• Guides customers through CBP requirements and processes by preparing and submitting documents, determining tariff and duty payments, and tracking shipments
• Classifies shipments, inputs data, and makes corrections and adjustments
• Resolves customer problems promptly, professionally and in compliance with the law
• Provides guidance to importers to help them understand and meet CBP and other government agency rules and regulations
• Participate in cross selling opportunities. Discusses and sells our various services to current clients.
• Processes post entry work including: ruling requests, CF 28's, refunds, protests, and drawbacks
• Prepares and executes billings for entry related services
• Works with CBP to resolve problems
• Works within the department to ensure all transactions are processed on a daily basis
• Stays up-to-date on customs and other government agency changes
• Performs additional duties as assigned by management

KNOWLEDGE, SKILLS, AND ABILITIES

• The ability to communicate clearly and persuasively via email, verbally, and in presentations, tailoring the message to the appropriate level of audience using easy-to-understand terminology
• Strong organizational skills with ability to manage deadlines and prioritize workload, and adjust to meet business needs
• Excellent attention to details and ability to process complex details in a fast-paced environment and meet tight deadlines
• Manages complex transactional or emotional customer situations promptly and professionally meeting our commitments for service delivery excellence
• Ability to read, write, and speak English fluently
• Excellent interpersonal skills
• Strong multi-cultural understanding
• Ability to initiate activities independently, learn and achieve results
• Knowledge of the Harmonized Tariff System (HTS)

QUALIFICATIONS

• Seven years of relevant import/export experience or an equivalent combination of education and experience
• Currently holds an active U.S. license as a Customs Broker
• Industry expert in international freight forwarding focused on high volume accounts
• Proficient in Microsoft Office Suite

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