IT Student Support Manager | Yale University Job at Yale University, New Haven, CT

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  • Yale University
  • New Haven, CT

Job Description

1. Supervises and monitors non-standard systems production work. 2. Oversees the activities of team and shift employees and supervisors within a department to ensure smooth and timely production schedules. 3. Evaluates policies and procedures and recommends changes to maximize efficiency and service. 4. Communicates and coordinates needed repairs, upgrades and maintenance. 5. Works with systems personnel to resolve complex technical problems. 6. Maintains security and ensures adherence to departmental goals, budgets and expectations. 7. Participates in the evaluation of, and planning of staff within the area of responsibility. 8. Supervises and schedules staff of employees. 9. May perform other duties as assigned.



Required Skill/ability 1: Proven ability and drive to provide excellent customer service with exceptional interpersonal skills. Listens carefully to understand needs and proactively responds to those needs in a diplomatic, professional, and timely manner. Ability to work effectively in a flexible and changing environment and manage multiple activities and priorities is required.



Required Skill/ability 2: Strong analytical and troubleshooting skills to resolve issues. Hands on results-oriented approach to problem solving. Demonstrated ability to work independently and in a collaborative team environment. Consistently meet deadlines with high accuracy, attention to detail and follow through on all assigned tasks.



Required Skill/ability 3: Proven experience troubleshooting and identifying issues with Apple and Windows devices. Advanced knowledge of and experience with Microsoft 365 family of products (Word, Excel, Outlook, PowerPoint, OneNote, Bookings, Teams, OneDrive, SharePoint, Forms), Adobe Creative Cloud.



Required Skill/ability 4: Excellent oral and written communication, documentation, and presentation skills. Demonstrated ability to present complex materials to a broad user community and develop and deliver effective training workshops.



Required Skill/ability 5: Proven experience evaluating and implementing collaborative tools to support students in a higher education setting.



Preferred Education: Previous experience supervising or coordinating staff or student workers in a higher education environment. Previous experience working in an IT help desk or customer service role.



Work Week: Standard (M-F equal number of hours per day)



Posting Position Title: Supervisor, IT



University Job Title: IT Student Support Manager



Preferred Education, Experience and Skills: Previous experience supervising or coordinating staff or student workers in a higher education environment. Previous experience working in an IT help desk or customer service role.

Bachelor's Degree in relevant technical field and a minimum of three years of related technical experience or an equivalent combination of education and experience.

About Yale University

Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.

Connections working at Yale University

Job Tags

Flexible hours, Shift work,

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