LHH Recruitment Solutions is seeking an Inside Sales and Service Coordinator for our client in Aurora, Illinois. This is an excellent opportunity to join a well-established and stable manufacturing organization. Candidates will have access to all facets of manufacturing. In this role the candidate will work collectively with team members to support the direct and indirect sales channel with sophisticated measurement solutions. This role will interact with the support team to coordinate with operations for service and finance and shipping to meet schedule requirements.
Responsibilities
Due to continued growth within the USA service team, we have a vacancy for a part time (up to 30 hours/week) temporary inside service coordinator to support our customer base.
After completing a training program, you will be involved & responsible for the following activities:
• Issue service quotations to customers
• Track customer calibration frequency and outreach to customers past due
• Promote and quote service contracts
• Initiate e-mail campaigns promoting upgrades and services
• Coordinate service visits with customer and field service engineers
• Maintain customer databases
Skills & Experiences
• High energy level with ability to take initiative.
• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
• Ability to articulate clearly and timely with customers to provide world class service.
• Drive and collaboration experience to identity process improvement areas
• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.
• Good communication skills (verbal and written) and the ability to interact effectively in English.
• Follow set procedures but can identify when change is required
Requirements:
• College degree with internship experience or high school diploma and customer service experience in professional workplace
• Proven experience in high demand customer service.
• English: good communication skills, written and spoken.
• Able to lift 25lbs to assist with spares and service shipments