Job Description

We are currently recruiting for a Front Desk Receptionist position at Manella Family Practice.

Job Description: We are seeking a friendly, proactive, and organized individual to join our team as a Front Desk Receptionist. The Front Desk Receptionist plays a crucial role in providing excellent customer service and administrative support to visitors, clients, and employees. The ideal candidate will have strong communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities

• Greeting and Assisting Visitors: Welcome visitors, clients, and employees with a warm and friendly demeanor. Direct visitors to the appropriate person or department and provide assistance as needed.
• Answering and Directing Phone Calls: Manage incoming phone calls, transfer calls to the appropriate individuals, and take messages accurately and promptly. Provide information to callers and assist with inquiries when possible.
• Managing Reception Area: Maintain a clean and organized reception area, including ensuring that reading materials and amenities are stocked and available for visitors.
• Scheduling and Managing Appointments: Schedule appointments and meetings for employees and clients using the appropriate scheduling software or tools. Coordinate meeting room bookings and assist with setting up meeting rooms as needed.
• Handling Mail and Deliveries: Receive and distribute mail, packages, and deliveries to the appropriate recipients. Prepare outgoing mail and packages as needed.
• Administrative Support: Provide administrative support to various departments as needed, including data entry, filing, and document preparation.
• Security and Access Control: Monitor access to the premises, ensuring that visitors sign in and follow security protocols. Issue visitor badges as necessary and maintain visitor logs.

Qualifications

• Minimum 2 years of experience in a Medical Office.
• Customer service and administrative experience.
• Bilingual (Spanish) preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Proficiency in MS Office applications, including Word, Excel, and Outlook.
• Professional appearance and demeanor.
• Ability to remain calm and composed under pressure.
• Positive attitude and ability to work well within a team-oriented atmosphere.

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