TLDR:
We're hiring our first Customer Success Leader to help accounting firms make full use of our AI-powered document extraction platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.
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Hey we’re Additive 👋 We’re building tools that give superpowers to tax professionals.
Accounting services is a $600BB market with a dire talent shortage and overwhelmingly manual workflows without tooling. Additive is delivering on an incredibly complex AI challenge to multiply accountants’ impact on a process that touches 1 in 5 US dollars yearly. If you want to understand the "operating system" of the USA, this is one of your best chances to get a first row seat while solving exceptional AI challenges.
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👨 💻 Role
Founding Customer Success Manager
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📍 Location
San Francisco, 5 days a week in office. Additive can cover relocation costs to the Bay Area.
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⚡ Compensation & Benefits
We believe team members should be fairly compensated. We offer very competitive salary and equity - as well as health, vision, and dental insurance. Benefits also include 401k and an Equinox membership. Lunch and dinner onsite are provided daily.
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About You
You're someone who loves working closely with customers and gets real satisfaction from helping them succeed. You know how to build strong relationships, solve problems quickly, and make people feel supported every step of the way. You're excited about joining an early team where you can wear a lot of hats, take full ownership, and help shape what customer success looks like from the ground up. You’re comfortable figuring things out on the fly, and you’re just as happy jumping into a customer call as you are drafting a new onboarding playbook or sharing product feedback with the team.
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The Role
As our Founding Customer Success Manager, you'll:
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Requirements
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To Apply
Please click 'apply' and share your resume. We're so excited to get to know you!
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At Additive we value diversity and are committed to an inclusive workplace. Additive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. If you require an accommodation during the job application process, please notify jobs@additive.ai for support.
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