Job Description

Are you passionate about bubble tea businesses?

Are you someone who always thrives to grow and accomplish more?

If yes, join us today!

If not now, when?

If not me, who?

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 136 locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up from regional manager to operations and beyond!  There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!

Position Description

Reporting to the Operations Manager and above, the Regional Manager will be in charge of the region or district operating in the day-to-day responsibilities with regards to operations, sales, food and labor and other aspect of the business as the direct report instructs.

Duties and Responsibilities

• This position requires a lot of travel. Perform work in store is a must.
• Maintain frequent and uninterrupted communication with the Operation Manager, and ensure that daily operational guidelines of the multi-locations are followed.
• Measure and provide counsel on improving operational performances.
• Supervise regular management performance of multi-locations and evaluate them routinely for growth and improvement.
• Train, supervise and discipline co-workers of multi-locations on procedures and provide ongoing feedback for improvement.
• Help develop policies and procedures to ensure the achievement of goals, including but not limited to excellence of customer services, facility cleanliness, and maintenance of daily practice.
• Ensure that operational and training standards of multi-locations are consistently enforced and executed by co-workers.
• Direct sales and marketing for all regional stores, while assisting in the design, development and application of aggressive marketing and sales strategies.

Expectation of Successful Candidate

• 5+ years of Regional Manager experiences within QSR food industries
• Language proficiency in English, with strong oral and written communication skills
• Strong leadership and interpersonal skills
• Strong presentation and analytical skills
• Hands-on experience in providing front-line support
• Strong multi-tasking skills and ability to perform tasks effectively under pressure
• Exceptional customer service skills and demonstrate strong communication and high level of organizational capabilities
• Ability to implement RFBT's policies and procedures effectively
• High level of organizational capabilities
• Ability and willingness to travel and support RFBT stores within the Region
• Ability to perform all frontline store duties
• Language proficiency in Cantonese/Mandarin/Spanish an asset

Perks and Benefits

• Paid Time Off
• Advancement Opportunities
• Ongoing training & career development
• Discounted Drinks
• Competitive Salary
• Company Events
• Other benefits

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