Enrollment Agent - Entry Level Job at Experiential Group, Santa Ana, CA

d2h0OEZ3dXlodlFkbzhuOGdpWlQyVGZydGc9PQ==
  • Experiential Group
  • Santa Ana, CA

Job Description

At Experiential, We partnered with the Federal Lifeline Program to make communication tools accessible to low-income households. Our Entry Level Enrollment Agent plays an integral part in allowing families to better navigate tough times when the unexpected happens. As an Entry Level Enrollment Agent, you will assist us in creating a strong, positive impact in the community. We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll.  If you're looking to join a rapidly growing company with a triumphant and positive environment, then a career with Experiential is for you!

Responsibilities as an Entry Level Enrollment Agent: 

  • Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program
  • Maintain high levels of confidentiality with sensitive client information 
  • Act as the primary point of contact responsible for handling all enrollment appointments
  • Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve 
  • Empathize and deescalate consumer concerns with sincerity, understanding, and care
  • Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program


Qualifications as an Entry Level Enrollment Agent: 

  • 1-2 years of experience in Consulting, Customer Service, Benefits Enrollment, Member Services, or sales preferred
  • Degree in Communications, Psychology, Marketing, Business Management or related fields 
  • Ability to maintain a positive attitude, even in times of stress
  • Agile thinker and decision-maker
  • Impeccable professionalism and communication with clients, management, and fellow staff 
  • Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors 


Perks of an Entry Level Enrollment Agent: 

  • Community involvement and the ability to make a difference 
  • Competitive compensation, bonuses, and incentives 
  • Team building activities 
  • Traveling opportunities for top performers 
  • Holiday closings

#LI-Onsite



 

Job Tags

Holiday work, Full time,

Similar Jobs

St. Luke’s University Health Network

Hematologist/Oncologist Job at St. Luke’s University Health Network

 ...Hematologist/Oncologist Employer St. Lukes University Health Network Location Stroudsburg, Pennsylvania Closing date Oct 25, 2025 View more categories View less categories Specialty Hours Position Type You need to sign in or create an account... 

EPCOR

Local Government Relations Representative Job at EPCOR

 ...Highlights of the job Are you passionate about local government affairs and eager to make a significant impact? EPCOR is looking...  ...a dynamic professional to join our team as a Local Government Relations Representative. In this role, you will develop and implement strategic... 

Royal Caribbean Group

Director, Government Relations Alaska Job at Royal Caribbean Group

 ...guests. The Royal Caribbean Groups Corporate Affairs Team has an exciting career opportunity for a full time Director, Government Relations Alaska reporting to the VP, Government Relations Americas. Position Summary: Royal Caribbean Group comprises... 

Get it Done LLC

Remodel Construction Laborers Job at Get it Done LLC

 ...Job Description Get It Done LLC is a fast expanding construction/handyman company looking for a experienced remodelers to join their staff! Competitive wages are offered! Starting at $22-25 an hour with 5 years plus experience. At a minimum the ideal candidate will... 

Green Top Farms

Pick and Pack Assistant Job at Green Top Farms

 ...this attention to bringing nutritious, delicious food to those who need it most. What Youll Do: Reading order sheets, pick and packing daily deliveries based on the order sheet Inspect orders to ensure accuracy and quality Rotating between the hot and cold...