Position Title: Document Specialist

Classification: Full-time; Non-Exempt under the Fair Labor Standards Act (FLSA)

Report to: Account Manager & Manager of Team Operations

Location : 100% on-site – Holmdel, New Jersey; On-site training in Newtown, PA

Date: July 2025 – February 2026

Job Summary:

The Credential Processor position is a 6-month focus on the validation of college transcripts for law school candidates.

Duties/Responsibilities:

Review, scan, and upload documents to the candidate portal on behalf of the customer service team
Opens/receives academic documents, reviews them for authenticity and scans them into the computer system
Verifies and modifies academic record information from credentials into/against applicant electronic files
Assists as necessary with all the aspects of the group’s work to meet company needs
Works under supervision of the Manager assisted by the coordinator
Downloads electronic documents, reviews them for authenticity and legibility, and scans them into the computer system
Verifies and modifies academic record information from credentials into/against applicant electronic files
Edits, updates, changes and/or corrects any information related to applicant credentials
Prepares and sends correspondence related to credential processing
Assists as necessary with all aspects of the group’s work to meet company needs
Ensure that all client process and procedures have been implemented, understood, and followed
Participate and promote the company’s culture including, but not limited to, the company’s Diversity, Equity, and Inclusion plan
Ensure proper use of equipment and sensitive security information and reports

Required Skills/Abilities:

Exceptional interpersonal and customer service skills
Develops and maintains an understanding of all policies and procedures
Basic understanding of laws and regulations regarding the EEOC and ADA
Ability to provide practical solutions to complex problems in an independent work environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education/Experience:

Computer literacy required; knowledge of office productivity tools, such as Microsoft Word, required
Associated typing skills, required
Strong ability to interpret and analyze computer files, and good judgmental skills required
Familiarity with higher education admission procedures and concepts, such as transcripts, preferred
Must be able to process high volumes of paper documents with strict attention to detail and high accuracy
Excellent written communication skills, required
The ability to maintain professionalism and work well under pressure in a production environment is required. Flexibility and adaptability to change are necessary
Must be a quality-conscious team player
Ability to exercise excellent judgment
Possess a positive attitude and demeanor
Be a team player and flexible to shift priorities and work dictates

Full time, Flexible hours, Shift work,