Job Description

Digital Product Owner

Greenwood Village, CO

Hybrid - 4 days onsite, 1 day remote

Contract-to Hire

Overview: We are seeking a detail-oriented and proactive Digital Product Owner to support our national telecom client's enterprise Experience and Operations team. This role involves coordinating and facilitating communications regarding roadmap items, supporting metrics, reporting on the impact of our roadmap, ensuring development timelines are understood and achieved, and executing ad hoc research requests. The ideal candidate will ensure that business requirements align with our roadmap strategy and help drive the successful execution of our projects. Familiarity with agile development processes and knowledge of Call Center operations plus Conversational IVR and AI capabilities are highly beneficial.

Key Responsibilities:

Business Requirements Alignment

• Ensure business requirements align with the overall roadmap strategy.
• Collaborate with business units to gather and validate requirements.
• Translate business needs into actionable items for the roadmap.
• Ensure all roadmap items have supporting documentation and decision-making archives.

Facilitation and Documentation

• Facilitate discovery processes to identify and document requirements.
• Ensure development dependencies are understood and communicated.
• Document all requests in Jira with the required information.
• Maintain thorough and organized archives of all relevant documentation and decisions.

Metrics and Reporting

• Develop and maintain metrics to measure the impact of the roadmap.
• Create comprehensive reports to track progress and identify areas for improvement.
• Present data-driven insights to key stakeholders to support strategic decision-making.

Communication Coordination (Program Management)

• Coordinate and facilitate communications related to roadmap items and their impact.
• Ensure all relevant parties are informed of updates, changes, and progress.
• Organize and lead meetings to discuss roadmap status and address any concerns or questions.

Timeline and Schedule Management (Program Management)

• Monitor development timelines to ensure they are understood and met by all involved parties.
• Identify potential delays and work with teams to mitigate risks and keep projects on track.
• Provide regular updates to stakeholders on timeline status and any adjustments needed.
• Accountable for monthly Operations Steering Committee meeting scheduling, deck creation, population, sharing, and archiving.

Ad Hoc Product & Operations Research

• Conduct thorough and timely production-related research to support various operational needs.
• Analyze and summarize findings to provide actionable insights to the operations team.
• Collaborate with stakeholders to understand research requirements and deliver precise information.

Agile Development and Technical Expertise

• Demonstrate familiarity with agile development processes.
• Apply knowledge of Call Center Technologies and/or Conversational IVR and AI capabilities.

Qualifications:

Required:

• Bachelor's degree in business, Operations, Project Management, related field, or equivalent experience.
• Proven experience in a similar role, preferably in the Communications/Telecom industry.
• Exceptional attention to detail and a proactive approach to problem-solving.
• Strong research and analytical skills, with the ability to synthesize complex information.
• Excellent communication and interpersonal skills.
• Proficiency in project management tools and software.
• Experience with Jira or similar project management tools.
• Proficiency in MS Office apps, Visio, Lucid, Tableau.

Desired:

• Experience with data analysis and reporting.
• Experience with product roadmap planning and strategy.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Call Center operations knowledge.
• Knowledge of Conversational IVR and AI capabilities and related call handling strategies.
• Knowledge of JIRA, Tableau, Visio, Lucid, Microstrategy, Confluence/Chalk.
• Experience with back-end system integration and APIs.

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