Title: Damage Recovery Claim Coordinator
Location: Irving, TX ( Once a month )
Duration: 2.5 years
National Facility Locate Support & Damage Recovery: Responsible for all administrative and coordination of damage recovery claim process. Coordinate tasks involved with collecting evidence and all related documentation needed for the purpose of collecting loses due to a third party damage. Manages workload distribution, job due dates and workflow documentation.
General Duties – Program Coordinator
• Duties many include but are not limited to the follow:
• Ensuring accurate work load distribution and on-time process and completion by internal departments. Develop action and remediation plans with Lead Damage Recovery Engineer to address any backlogged or past due work or projects to ensure their timely completion.
• Works with internal parties and vendors to validate labor and invoices related to a damage claim.
• Collects data related to damage case in Damage Claim website. Collects and reviews claim forms and performance reporting metrics for national levels to seek opportunities that can reduce the amount of time needed to collect data.
• Help develop new methods of collecting data needed to pursue a claim. Historically track all performance data at market, region and national levels. Identify improvement opportunities based on historical trending analysis.
• Review performance analytics, vendor and internal department feeds to identify potential improvements and other areas of opportunities.
Basic Qualifications – Damage Claim Analysis
• Associates degree in related field (project management, telecommunications, electronics e.g.) and 3-6 years of job related experience or an equivalent combination of education and experience required.
• Desktop computer skills are essential.
• Tests – Results obtained in interviews and tests for this position must meet minimum requirements established by the company, in accordance with company policy.
• Requires a comprehensive knowledge of telecommunication equipment, processes and systems as well as department policies and procedures.
• Must have excellent written and verbal skills.
• Must present a cordial and professional image of our company when working with various partners.
• Must have comprehensive knowledge of MS Office or similar software to build and maintain spreadsheets, presentations and other required documents.
• Must be a self-starter, highly organized and able to learn on your own. Must be a team player.
• Ability to work independently with minimal supervision. Requires additional instructions and some guidance on new or more complex assignments. Provides direction and guidance to less experienced team mates.
• Performs complex administrative and analytical duties as needed. Follows standard procedure and guidelines. Uses individual expertise to solve more complex problems.
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