Job Description

Cybersecurity Analyst I

Reports to: Cybersecurity Operations Manager

Status: Regular, Full-Time, Non-Exempt

Location: Remote

POSITION SUMMARY

The Cybersecurity Analyst I is responsible for security incident investigation and response lifecycle. Junior Analysts will use our suite of security tools for thorough investigations of incidents that are generated on our ServiceNow platform. This role will be working remotely as part of a Security Operations Center focused on analyzing attacker behavior and methodologies. Cybersecurity Analyst I will look for anomalies and search for data breaches. When suspicious behavior is detected, it will be researched, verified, and documented. Incidents are then communicated to the stakeholder and directions are provided on remediation.

ABOUT FIT SOLUTIONS

FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together. Measuring results against best-in-class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members that are aligned and thrive in a fast-paced, results driven environment.

PRIMARY OBJECTIVES

• Maintain a ticket quality of 95% or above.
• Maintain a training average of 100% or above.
• Delivers Best in Class customer service to uphold raving fan culture through a CSAT Score of 95% or above.
• Maintain Billable Utilization within Company Targets.
• Maintain Response Time within Company Targets.

SECONDARY OBJECTIVES

• Monitor ServiceNow (SNOW) security alerts and events, using the SEIM tools.
• Responsible for conducting initial triage of security incidents.
• Ensure all incident response procedures are followed.
• Responsible for security incident investigation and response lifecycle.
• Create and distribute incident reports to clients according to Standard Operating Procedure and Service Level Agreement.
• Correspond with clients regarding incident reports according to Standard Operating Procedure and Service Level Agreement.
• Document security breaches and assess the damage they cause.
• Remedy the detected vulnerabilities to maintain a high standard of security.
• Document information necessary for future investigations in knowledge base.
• Collaborate and generate documentation for transfer knowledge with other analysts on duty to effectively resolve security breaches.
• Performs other duties as required.

COMPETENCIES

• Basic knowledge of core networking and cybersecurity threats and terminology.
• A desire to gain experience in Cybersecurity while following a continuous learning program.
• Interpersonal and communication skills.
• Able to explain and articulate basic security concepts.

EDUCATION AND EXPERIENCE

Qualifications could Include but is not limited to:

• Minimum of 0 to 3 years of prior work experience in cyber security.
• Experience working with computers is a plus.
• Professional experience with SIEM and IDS/IPS.
• Security knowledge specifically in incident detection, investigation, and response.
• Experience with cybersecurity software such as Rapid7 InsightIDR, Azure Sentinel or a combination preferred.
• CompTIA A+
• Security+
• Microsoft SC-900 (Security, Compliance, and Identity Fundamentals)

BENEFITS

FIT Solutions has your back, and is proud to offer a rich benefit package to our employees, including:

• Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
• Options include, PPO, HDHP, HMO and ACO
• Multiple carrier options
• FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
• $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
• Paid holidays
• Paid time off
• Paid sick leave
• Flexible “hybrid” work environment
• Retirement plan (401K)
• Professional training & development opportunities

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting
• Requires ability to occasionally lift up to 25lbs
• Position may require travel: Up to 5%
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

AAP/EEO Statement

FIT Solutions is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics

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