Job Description

Customer Service Representative

OVERSEAS ORGANIX

Melbourne FL/ Palm Bay FL

Full-time

Company Overview;

At Overseas Organix, we are dedicated to providing the highest quality Kratom products to our customers. Our mission is to deliver exceptional service and ensure customer satisfaction with every order. We are currently seeking a motivated and empathetic Customer Service Representative to join our team and help us maintain our high standards of service.

Position Overview;

As a Customer Service Representative, you will play a vital role in ensuring our customers' needs are met in a timely, professional, and courteous manner. You will be responsible for answering calls, responding to emails, and addressing various customer inquiries and concerns related to orders, products, shipping, and more. The ideal candidate will have a passion for helping people, excellent problem-solving abilities, and a calm demeanor under pressure.

Key Responsibilities;

- Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and issues.

- Respond to customer emails with timely, accurate, and appropriate solutions.

- Assist customers with order-related issues, such as tracking packages, reshipments, wholesale orders, and product inquiries.

- Troubleshoot and resolve website-related issues, guiding customers through necessary steps.

- Identify customer needs and offer appropriate solutions while maintaining a high level of satisfaction.

- Manage customer complaints effectively, ensuring a positive outcome and building long-term relationships.

- Document customer interactions, transactions, and resolutions in our customer support system.

- Maintain product knowledge and stay up-to-date with company policies and procedures.

- Work collaboratively with other departments to resolve complex customer issues.

- Handle high-pressure situations and high-maintenance customers with professionalism and tact.

Qualifications:

- Minimum of 2 years of customer service experience, preferably in an e-commerce or product-based environment.

- Associate's degree (A.A.) preferred, but not required.

- Strong computer and technical skills, with the ability to quickly learn and adapt to new systems and software.

- Excellent verbal and written communication skills.

- Ability to perform well under pressure and manage multiple tasks simultaneously.

- Fast problem-solving abilities and strong common sense when addressing customer issues.

- Ability to handle high-maintenance customers with patience and professionalism.

- Detail-oriented, organized, and dependable with a strong commitment to customer satisfaction.

- Flexibility to work various shifts, including weekends, if needed.

Why Join Us?;

- Opportunities for growth and advancement within the company.

- A positive and collaborative work environment.

- The chance to be part of a passionate team dedicated to delivering high-quality Kratom products.

-We take high priority in a wholesome and a family oriented business, we make personal connections and respect a high priority, and for all employees to feel as if they can depend on each other as a family.

If you're looking to join a growing company and make a difference in the lives of our customers, we encourage you to apply!

How to Apply:

Please submit your resume to Noelle@overseasorg anix.com , please do not apply through LinkedIn, it won't be reviewed!

--Please include your birthday in your resume, due to laws and regulations regarding Kratom, you must be 21+ to work here.--

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