Job Description

Customer Service Representative

Location: Baltimore, MD

Job Type: Full Time

Company: Carotrans

Join Our Team at Carotrans Baltimore!

About Us:

Carotrans is a leading global NVOCC (Non-Vessel Operating Common Carrier) dedicated to providing reliable and efficient ocean freight solutions. Our Baltimore team is looking for a motivated and detail-oriented Customer Service Representative to join our growing organization.

Key Responsibilities

• Provide exceptional customer service to clients via phone and email.
• Assist customers with booking shipments, tracking freight, and resolving inquiries.
• Coordinate with internal teams and overseas partners to ensure smooth cargo movement.
• Process and manage shipping documentation, including Bill of Lading, arrival notices, etc.
• Maintain strong relationships with customers by providing timely updates and solutions.
• Identify opportunities to improve customer satisfaction and operational efficiency.

Qualifications

• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Detail-oriented with excellent organizational skills.

Why Join our Team?

• Competitive salary and benefits package.
• Opportunity for a career growth with a global logistics leader.
• Collaborative and supportive team environment.

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