Job Description

We’re Hiring!

Customer Business Partner

At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management, and Range & Pasture.

Envu brings together a broad range of perspectives to look beyond chemistry and dare to explore new paths forward. Guided by our inclusive culture, we embrace change and flexibility, tackling our customers’ toughest challenges proactively, passionately and with an entrepreneurial spirit.

We pursue our ambitions collaboratively because we know that a unified and empowered team is an unstoppable force, allowing us to achieve our vision of healthy environments for everyone, everywhere. Join Us.

Envu is proud to be Great Place to Work Certified in the US, France, and India. (June 2024 - June 2025)

FUNCTION: Product Supply

LOCATION: Cary, North Carolina

TYPE: Permanent

Role Seniority : Managerial

GET TO KNOW YOUR AREA:

Customer Business Partner is responsible for managing the end-to-end operational relationship with key customers, ensuring outstanding service execution and driving joint improvement initiatives. You will act as the voice of the customer within the Supply Chain organization, identifying opportunities to optimize service, cost, and delivery performance, while supporting business.

YOUR MISSION WILL BE TO:

Customer Analytics & Operational Insights:

• Continuously monitor customer order patterns, delivery performance, and inventory data to identify service gaps and improvement opportunities.
• Translate data into actionable insights and improvement plans, aligning with both internal teams and customer needs.
• Develop and maintain customer-specific dashboards and KPI tracking reports.

Customer Representation within Supply Chain:

• Serve as the internal advocate for assigned customers, ensuring their requirements and constraints are considered in planning, logistics, and inventory decisions.
• Collaborate cross-functionally with Planning, Logistics, Order Management, Master Data, and Sales to align on customer strategies.
• Participate in internal planning and S&OE meetings to bring customer insights into decision-making processes.

Operational Execution & Issue Management:

• Manage daily execution issues such as out-of-stocks, late deliveries, and compliance deviations.
• Coordinate corrective actions across teams and ensure timely communication to customers.
• Track root causes and lead initiatives to eliminate recurring issues.

Customer Collaboration & Communication:

• Act as the main point of contact for logistics and customer service topics, including order tracking, delivery complaints, returns, and system integration needs.
• Inform customers proactively about assortment changes, product transitions, or master data updates.
• In specific cases, support Vendor Managed Inventory (VMI) operations for key retailers.

Continuous Improvement & Projects:

• Lead or support projects focused on improving customer service levels, optimizing delivery patterns, and reducing supply chain costs.
• Identify opportunities for automation, simplification, and best practice sharing.
• Support the implementation of digital tools that enhance customer experience.

Relationship Management & Business Growth:

• Build strong operational relationships with customer contacts.
• Organize and participate in customer meetings, business reviews, and joint performance evaluations.
• Ensure alignment between customer expectations and internal capabilities, contributing to collaborative growth strategies.

ARE YOU READY FOR THE ROLE?

Main requirements:

• Bachelor’s degree with 3+ years of experience in customer operations, logistics, or supply chain
• Familiarity with ERP systems (SAP/BW a plus)
• Strong analytical, communication, and problem-solving skills

Environmental Science U.S. LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

By applying for this position, you agree that your personal data are going to be processed and recorded by Envu for recruitment purposes only. For candidates who are not selected for this position, personal data will be kept for a period of two years and then permanently deleted.

We will soon be in touch to let you know the next steps to be taken!

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