Required Skills & Experience

3+ years of prior customer relations and/or vendor management experience in a leadership capacity.
Detailed oriented with strong data analytics background
Ability to manage multiple competing priorities.
Demonstrated ability to present data to leadership

Nice to Have Skills & Experience

Vendor Management or Technology
Proven Capability to manage and grow relationships with multiple stakeholders at multiple levels of leadership
Ability to understand contractual language
Experience in an Agile environment.
Familiarity with Conferencing Technologies (e.g. Cisco, WebEx, Crestron, MS Teams, Projection and Displays, DSP's, XIO Cloud, TMS, etc.)

Job Description

Understand Conferencing services from infrastructure, software and networking components, associated service level agreement offerings and products that make up the service.
Understand and participate in contracting process, terms, and spend approval that affect the operation of the service (e.g. managed services, deliverables, license entitlements, costs, SLA, accessibility, compliance, etc.)
Coordinate delivery/installation/refresh activities, develop and maintain key service processes/deliverables, and ensure processes/deliverables are accessible.
Manage and support creation, maintenance, and delivery of customer/user documentation.
Support the creation, maintenance, and delivery of the standard process, and continually improve service delivery.
Partner with Business Partners, Executive Computing, Facilities, Managed Service-Providers, and Contractors to oversee daily operations of Conferencing Services offerings.

Contract work, For contractors,