Role Summary
Under the direction of the Property Manager or Assistant Property Manager, the Residential Concierge is a guest facing position that will deliver exceptional customer service to any person who walks through our doors. The Residential Concierge is responsible for answering all phone calls with the utmost customer service, whether it be by responding to the callers' questions or transferring the call to the proper team member. Must be able to multitask, track and resolve issues to completion and must exhibit professionalism on a consistent basis. Must demonstrate willingness and ability to shift priorities as needed. Must be an organized, proactive self-starter, able to research and problem solve, while always maintaining excellent judgment and ethics.
Essential Functions
Competencies
Supervisory Responsibility
This position has no supervisory responsibility
Work environment
Fast-paced environment subject to multiple interruptions, changes in workload, competing priorities, extended hours, and deadline situations. Exposed to and expected to respectfully interact with a variety of attitudes and personalities including tenants, co-workers, outside vendors and management.
Physical demands
Standing for up to 8 hours. Lifting up to 50 lbs. Walking long distances throughout the property. Bending, stooping, turning, twisting, kneeling, pushing, pulling. There may be frequent exposure to inclement weather, including: extreme cold, heat & humidity
Position type and expected hours of work.
This position is non-exempt and is eligible for overtime. The scheduled hours for each shift will be 8 hours. Some flexibility in hours is allowed.
Travel
Minimal travel is expected for this position.
Required education and experience
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Requirements:PI485d1d582e0e-30492-32010090
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