Job Description

Location: Alpharetta

Client Services Representative

The Essential Functions of this position are as follows:

· Receive and respond to telephone calls, emails, or fax inquiries to fulfill external and internal client needs and ensure client satisfaction.

· Follow up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics or insurance/billing information.

· Develop and maintain good relationships with customers, physicians, and colleagues to endure customer satisfaction.

· Research and resolve problems specific to patient specimens and/or reports.

· Handle difficult calls tactfully, courteously, and professionally.

· Follow client services department policies and procedures. Adhere to HIPAA and confidentiality codes

· Prepare and fulfill client supply orders within DOT/IATA guidelines.

· Sort and send patient reports via FedEx, USPS and courier.

· Other duties, as assigned by supervisor

Extent of Supervision received:

Operates independently on routine assignments. Minimal supervision should be required for the person who is handling the essential functions of this position in a competent manner. Moderate supervision with minimal instructions may be required for special non-routine projects.

Skills/Abilities: Excellent computer skills: including Adobe, Word, Outlook and Excel; strong verbal and written communication skills: ability to multi-task; high attention to detail and accuracy; proficient typing skills; pleasant phone skills: strong customer service skills; able to work cooperatively in a teamwork environment.

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