Job Description

Job Summary:

The Cisco Smartnet Customer Success Manager is responsible for retention and growth of SHI Cisco Smartnet business. The Customer Success Manager will work closely with SHI sellers and build Cisco seller relationships as well as top customer relations inside the assigned coverage area. The Customer Success Manager will meet with select customers each month, helping them with Cisco Smartnet enviornment and renewals, and ensuring a positive customer experience with SHI.

?

This position is required to report to the SHI Austin office as determined by SHI management.

About Us:

Since 1989, SHI International Corp. has helped organizations change the world through technology. Weve grown every year since, and today were proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHIs concierge approach to help them solve whats next. But the heartbeat of SHI is our employees all 6,000 of them. If you join our team, youll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive in our offices or yours.

Responsibilities:

Include, but not limited to:

• Executing against given key performance indicators including customer retention, growth of customers business, and selling Cisco services.
• Building top level customer relationships with key SHI customers to ensure a positive customer experience.
• Working with SHI sales to ensure they are reviewing Cisco road maps with stakeholders within the customer .
• Partnering with the Cisco organization to co-sell effectively across a targeted list of customers
• Continuous learning and development on new product technology offerings and Cisco Smartnet specific offerings and programs .
• Assisting in training SHI Sales on Cisco products & programs and how customers can benefit by using their core products .

Qualifications:

• 1+ year experience in a position working with Cisco Smartnet and proficient in creating quotes within Ciscos Commerce Workspace for Renewals (CCW-R) portal.
• Bachelors degree or relevant work experience

Required Skills:

• Strong Communication & Presentation Skills
• Ability to influence and lead in a matrix environment
• A linear, logical thinking style with ability to break down and solve difficult problems
• Excellent communications skills with ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
• Entrepreneurial mindset with ability to identify value in an unstructured situation
• Emotional intelligence, flexible work style, and excellent diplomatic skills across all levels of the organization
• Proficient in creating quotes within Ciscos Commerce Workspace for Renewals (CCW-R) portal

Unique Requirements:

• Position requires 15% travel

Additional Information:

• The estimated annual pay range for this position is $100,000 - $150 ,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity M/F/Disability/Protected Veteran Status?

Job Wrapping 1:
#LI-LR1

Job Tags

Work experience placement, Worldwide, Flexible hours,

Similar Jobs