Job Description

The Cardiac Reporting Operations Manager will lead a team of Reporting Supervisors and senior staff across reporting operations, ensuring excellence in service delivery, reporting quality, and cross-functional coordination. This role is responsible for optimizing processes through automation, enhancing interdepartmental workflows, managing projects, and driving continuous performance improvements.

This is a leadership role that requires strong people management skills, operational acumen, and experience driving digital transformation in a healthcare environment.

Responsibilities:

Team Leadership & Performance Management

• Manage and mentor a team of Reporting Supervisors, who oversee reporting technicians, nurses, QA, and education functions.
• Set clear goals and performance standards; conduct regular evaluations, feedback sessions, and career development planning.
• Ensure team structure and coverage align with business needs, including scheduling, workload distribution, and budget management.
• Participate in weekend/holiday manager rotation.
• Go in to off ice and assist with staff ing as needed

Cross-Departmental Communication & Strategic Collaboration

• Act as the primary point of coordination between Reporting, Engineering, Onboarding, Revenue Cycle Management, Account Management, and Support teams.
• Lead communication around system updates, critical issues, and reporting workflow changes across the organization.
• Ensure seamless integration of new clinics by working closely with Sales, Onboarding, and Support to define and meet reporting expectations.

Reporting Operations Oversight

• Oversee all reporting processes, including technician training, accuracy audits, device advisory management, and reporting schedules.
• Maintain and improve KPI benchmarks including >98% alert accuracy and >90% summary consistency.
• Lead the implementation and documentation of updated reporting guidelines, protocols, and best practices.

Process Optimization & Automation

• Evaluate and redesign workflows to maximize eff iciency using automation and data tools in partnership with Engineering.
• Spearhead projects to implement new technologies or software that improve reporting turnaround, accuracy, and scalability.
• Manage configuration and maintenance of the transmission processing engine and scraper alert systems.

Project & Data Management

• Own and coordinate cross-functional projects related to reporting services, onboarding data, and patient portal clean-up.
• Maintain project timelines, track progress, manage risks, and communicate updates to internal and external stakeholders.
• Develop reporting dashboards, quality metrics, and performance indicators using appropriate analytics tools.

Qualifications:

• 5+ years of experience leading operational or clinical teams, with at least 2 years managing supervisors or senior staff .
• Prior experience working in cardiac device clinics or remote patient monitoring preferred.
• Bachelor’s degree required; clinical credentials (RN, NP, PA) are a plus but not required.
• You understand clinical environments, especially cardiac care, and have experience navigating healthcare technology platforms.
• Strong working knowledge of digital health platforms, reporting tools, and healthcare data workflows.
• Preferred CRAT or CCT certification

If this sounds like you, or someone in your network, please feel free to reach out via email or message to discuss further!

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