Call Center/Customer Service Representative job at MyKelly Appleton, WI, US

Job Description

A prominent retail company located in Appleton, WI is seeking Customer Service/Contact Center Representatives ! These positions are full-time and temporary until January 31st of 2025. It is possible for the roles to become temp-to-hire for the right candidates. These are hybrid positions.

Pay: $18/hr
*Paid weekly

Schedule: 1st shift, M-F 8:30am-5:00pm
*Black Friday and the next day (Saturday) are mandatory work days
*Restricted time off requests between Thanksgiving and New Years Day

Hybrid Schedule: 3 days working in the Appleton office location - likely Monday, Tuesday and Wednesday.
*Must have reliable wifi/internet access at home

Job Details:

Answering inbound customer phone calls
- 1/3 of calls regarding order placement
- 1/3 of calls regarding rewards program (maintenance)
- 1/3 of calls regarding concerns/complaints

Detailed, scheduled paid training is provided.

Required Qualifications:

Strong customer service experience, can be call center or someone from the service industry
Confident in use of Microsoft Office Outlook, Teams and Excel
Above-average written and verbal communication skills
Proven proficiency in Microsoft Suite of products at intermediate level or above
Experience in a fast-paced, high volume call center
Demonstrated problem-solving skills
High level of emotional intelligence and ability to handle stressful, fast-paced incoming

9580850

Job Tags

Weekly pay, Full time, Temporary work, New year, Day shift, Saturday,

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