JOB DESCRIPTION
An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team for a 6-month contract to hire position. These employees will be joining their Client First Center team and are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. These employees are to represent the client well by presenting a positive, professional image while meeting or exceeding customer expectations.
Essential Functions/Responsibilities:
- Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat
- Recognize sales opportunities and refer clients to sales associates
- Remain current on products, services, policies, and procedures
- Resolve customer issues through account research and utilization of support materials and resources
- Perform customer account transaction and maintenance activities accurately
- Strive for first contact resolution of customer inquiries, transactions, and problem resolution
- Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
The Job would be M-F 8-5, then upon conversion after 6-months, hours would be 12-8 or 11-7 shift for 4-5 months, with option to work remotely for 2nd shift hours.
REQUIRED SKILLS AND EXPERIENCE
- 1+ years of experience working in a professional office setting
- Extremely reliable and clear communication skills
- Comfortable being seated the majority of the day taking calls
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