Posted On: 01/09/2025
Location
QUEENS
Department
Information Support Services
Salary Range:
$16.50 – $16.50
College Aide (Freshman-Sophomore)
The Mission of the DOHMH Call Center is to deliver enhanced customer service to the people of New York City by providing a single point of entry for all Department information and services. The mission is accomplished through a state-of-the-art customer service facility designed to provide clients, the general public, and the provider community with information about our services and programs; referrals, appointments and follow-up; health literature and education materials.
Call Agent will provide customer service to both internal and external customers by addressing, assessing reason for call and providing requested information. Tracking system will be used to open and record customer issue (s). Provide customers with health education information, making appropriate referrals, performing outbound calls to gather feedback for surveys and submit service requests. Answer general Vital Records related questions and assist with status referrals. Handle emergencies and other ad hoc assignments. Perform other required duties/tasks as assigned. Disseminate information and service the public with information related to public health topics.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
THIS IS A COLLEGE AIDE - PART TIME POSITION - 21 HOURS/WEEK
Minimum Qualifications
For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.
Public Service Loan Forgiveness
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID
696984
Title code
10209
Civil service title
COLLEGE AIDE (ALL CITY DEPTS)
Title classification
Non-Competitive-5
Business title
Call Agent, Bureau Of Customer Support
Posted until
07/10/2025
Experience Level:
Student
Job level
01
Number of positions
1
Work location
42-09 28th Street
Category:
Health
Call Agent, Bureau of Customer Support
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